Video & Screen Sharing Support
Sometimes you need to see what the customer sees. Enable video calls and screen sharing for complex issues that text can't solve.
Present Situation
Complex technical issues are impossible to describe in text. Back-and-forth escalates. Customers get frustrated explaining. Agents struggle to diagnose.
Root Problem
Text-based support has limits. Some issues require visual context that screenshots can't capture. Without real-time visuals, diagnosis is guesswork.
Impact of Inaction
Complex issues take 3-5x longer to resolve. Customers escalate or churn. Support costs balloon for visual-dependent products.
Current Cost
Extended resolution time for visual issues: 2-4 hours average. Customer frustration from back-and-forth: satisfaction impact. Escalation costs: $50-100 per incident.
Expected Return
Resolve visual issues in one session. Reduce complex ticket resolution time by 60%. Deliver premium support experience.
Ready to Implement This Solution?
Let's discuss how this AI solution can transform your helpdesk solutions.